Office Depot Agrees FTC Settlement

Office Depot Agrees FTC Settlement

Office Depot and its software supplier Support.com have agreed to pay $35 million to settle Federal Trade Commission (FTC) allegations regarding selling technology services.

The FTC complaint stated that the companies tricked customers into buying computer repair and technical services by claiming their software had discovered malware symptoms.

The FTC alleged that the two companies sold the technical support services for more than a decade using PC Health Check as a sales tool.

The complaint suggests that rather than finding malware symptoms using the software, advice from sales people was actually based on customers’ responses to four questions put to them.

Office Depot has agreed to pay $25 million and Support.com $10 million, which the FTC will put towards refunding customers.

FTC Chairman Joe Simons said: “This case should send a strong message to companies that they will face stiff consequences if they use deception to trick consumers into buying costly services they may not need.” - (OPI)